There are a couple of things you should know about international returns, and customers who live outside the US will be responsible for the cost of return shipping: (in bold) Nothing more than one returned item can be included in your return package.

So rest assured that you can shop with confidence knowing your money will be refunded promptly should you decide to do so. Additionally, there are no return fee charges. The well-reputed fashion brand’s 30-day refund policy means that if you still haven’t worn it, returned it, or changed your mind even after wearing it for a month use of the product is completely at your own risk – literally. Dolls Kill doesn’t accept returns on items that have already been worn or which don’t feature their original packaging What Are the Dolls Kill Return Policy?ĭolls Kill stands by its products and the customer service they provide is second to none.While returning a product at Dolls Kill, you have to ensure that the product is unaltered and unused.If you live outside the USA then you will be responsible for all the return shipping fees.If you are thinking of purchasing a product from Dolls Kill then you will be happy to know that all the purchased items are returnable at Dolls Kill.If you are unsatisfied with a purchase, you have the option to return it. It doesn’t matter whether it’s clothing, shoes, or accessories.

Customers who want to return items to Dolls Kill may do so within 30 days after receipt of the merchandise. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.In general, Dolls Kill has a 30-day online item order return policy. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. With changes we are making with our warehouse, we don't anticipate this to be an issue in the future.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We understand how inconvenient this can be for our customers and we are addressing this internally to avoid this occurring in the future and to improve customer experience. This typically occurs when a customer places an order and one of their items may have an inventory issue and is cancelled and refunded by us. Regarding the complaints about orders being cancelled for no reason, this has been due to items from orders being cancelled due to inventory issues. However, we launched a new package protection called Route that will protect future packages and eliminate these types of complaints from being filed in the future as customers will be able to protect their orders with Route. As a courtesy, we have offered exceptions in the past. One cause for missing orders can be theft and Dolls Kill policy states we are not responsible for lost or stolen packages. After reviewing previous complaints, customer's orders have been successfully fulfilled from our warehouse and marked delivered by the carrier however customers that are filing complaints are stating that their packages have been missing. Regarding the 'complaints say that their package hasn't been shipped or delivered,' this is referring to the many BBB complaints regarding missing orders.

BBB reached out to Dolls Kill and they responded with the following: Complainants also state that orders have been cancelled for no reason.

The pattern found is complainants state that their package hasn’t been shipped or delivered. Based on BBB files the company has a pattern of complaints. A review of complaints was done in November 2022.

Dolls kill returns